Refund Policy

1. 7-Day Full Refund Guarantee

We want you to try Way2Cert with total peace of mind. If you decide that our platform is not the right fit for your exam preparation, contact us within 7 calendar days of your purchase date for a full refund. This policy applies to all subscription plans: Monthly Pass, Quarterly Pro, and Annual Unlimited.

2. After 7 Days & Cancellations

After the first 7 days, payments are non-refundable. You can cancel your subscription at any time from your account portal. When you cancel, future renewals stop immediately, and you retain full access to all simulator tracks and diagnostic tools until the end of your current paid billing period.

3. Requesting a Refund (Web Purchases)

For purchases made through our website, Paddle acts as our authorized Merchant of Record. To request a refund within your 7-day window, send an email to privacy@way2cert.com with your account email and order details. Refunds are processed back to your original payment method via Paddle.

4. App Store & Google Play Purchases

Purchases made through our mobile apps on iOS or Android follow the refund rules of Apple and Google. Because mobile app store transactions are managed directly by Apple and Google, refund requests for mobile purchases must be submitted directly through your Apple ID or Google Play account.

5. Launch Price Lock

Your launch price is locked in for as long as your subscription stays active. If you cancel and come back later, the regular price applies.