Delete Your Account & Data
Last updated: October 2026
You can request permanent deletion of your Way2Cert account and personal data at any time, either directly inside the Way2Cert mobile app or by email without opening the app.
1. How to Request Account Deletion
- In the iOS or Android App: Sign in to the Way2Cert app, open the Account tab, tap Delete Account at the bottom of the screen, and confirm the two-step prompt. Your request is recorded immediately, all active sessions are signed out, and no email is required.
- On the Website: The website account page (/account) does not have a self-service delete button today. If you use Way2Cert on the web or no longer have the mobile app installed, email us to request deletion.
- By Email (No App Required): Send an email from the address linked to your Way2Cert account to privacy@way2cert.com with the subject line "Account Deletion Request".
2. What Is Deleted and When
Immediate effect (0 seconds): When you submit an in-app deletion request (or as soon as we process your email request), all active web and mobile sessions in public.user_sessions are revoked immediately, your profile is marked with deletion_requested_at, and your device is signed out.
Permanent deletion (within 30 days): As confirmed by our deletion service ("Your deletion request was received; we will delete your account and data within 30 days."), your authentication account (auth.users) and all linked personal and study records—including your profile (email address and display name), active session records, practice and mock exam attempts, item responses, saved certifications, and free-exam claims—are permanently deleted within 30 days of the request.
3. What Is Kept and Why
Deletion request audit record during processing: While your deletion is queued during the 30-day window, our database keeps a row in public.account_deletion_requests (user ID, request timestamp, status, salted SHA-256 IP hash, and user agent) to process the deletion idempotently and prevent duplicate or abusive requests. This row is linked with ON DELETE CASCADE and is removed when your auth.users record is purged.
Store and payment records: Purchase records for subscriptions bought through the Apple App Store or Google Play are kept by Apple or Google under their own billing rules. Deleting your Way2Cert account does not cancel an active App Store or Google Play subscription; manage or cancel store subscriptions in your Apple ID or Google Play settings before deleting your account. For web purchases, invoice and tax records are retained by our web payment processor as required by tax and accounting laws.
4. Need Help?
If you have questions about account deletion or data privacy, email privacy@way2cert.com or visit our Support and Privacy Policy pages: